Frequently Asked Questions
Do you ship worldwide?
Yes, we do! 69Jewelry ships to every country globally. All orders are dispatched from the U.K. using Royal Mail, a trusted postal service. Every international shipment is tracked, signed, and insured for your peace of mind.
Will my order arrive in discreet packaging?
Absolutely. All packages are sent in plain, unbranded envelopes with no reference to 69Jewelry. The return address is labeled under “R. Garrett” to ensure full discretion.
How quickly will you reply to my email?
We strive to respond to all emails within 24 hours during business days. Every email is read personally, but occasionally, some may be flagged as spam by our email system. If you haven’t received a reply, please resend your query using a different email address.
How can I confirm my order has been received?
Once your order is placed, you will receive a confirmation email with your order details. If you can’t find it in your inbox, please check your junk or spam folder. Feel free to reach out to us if you need further assistance.
Why does the price seem different from what I expected?
If you’re outside the U.K., you may notice a currency difference. Our prices are listed in GBP (£). For clarity, you can use a currency converter to check the exchange rate. Contact us if you have any concerns about the pricing.
What should I do if my order hasn’t arrived?
Our custom jewelry is handmade to order, requiring up to 25 working days for completion and delivery. Most orders arrive within three weeks. If you have concerns about your order’s progress, email us for updates.
What is handmade jewelry?
Handmade jewelry is crafted entirely by skilled artisans, making each piece unique. Unlike machine-made items, handmade jewelry involves techniques like forging, soldering, engraving, and more. Our jewelry uses high-quality silver and gold, often etched or polished to perfection, ensuring that every piece is one-of-a-kind.
How do I care for my jewelry?
To keep your jewelry looking new:
- Silver Jewelry: Clean with mild soap and warm water, then dry with a soft cloth. For tarnish, use an anti-tarnish silver polishing cloth available at most stores.
- Gold Jewelry: Rinse with warm water and soap, then dry gently with a cloth. Gold doesn’t tarnish but can lose its shine due to lotions or sprays.
- Storage: When not wearing your jewelry, store it in a jewelry box or the complimentary pouch provided with your purchase.
How do I measure for a custom piece like a ring?
Visit our guide here for detailed instructions on how to measure for rings or other custom-fit pieces.
What makes silver a great choice for jewelry?
Silver is renowned for its brilliant reflectivity and is gentle on the skin. Unlike stainless steel, which may contain nickel and cause irritation, silver is hypoallergenic and has natural antimicrobial properties.
What are the shipping costs?
Shipping costs vary based on the destination and order value. These are updated automatically in your cart upon checkout.
UNITED KINGDOM
- Up to £40.00: £2.10 (Royal Mail First Class)
- £41.00 to £150.00: £3.50 (Tracked 24 – Insured)
- £151.00 to £750.00: £7.35 (Special Delivery – Insured)
UNITED STATES
- Up to £40.00: £4.20 (International Standard)
- £41.00 to £80.00: £5.50 (Tracked and Insured)
- £81.00 to £250.00: £8.00 (Tracked and Insured)
REST OF THE WORLD
- Up to £40.00: £3.25 (International Standard)
- £41.00 to £80.00: £5.50 (Tracked and Insured)
- £81.00 to £250.00: £8.00 (Tracked and Insured)
For a complete shipping breakdown, visit our shipping page.
When did 69Jewelry begin crafting custom pieces?
Since 2001, 69Jewelry has been creating beautiful custom jewelry for every body. Each piece is handmade with care and precision by our trusted team of artisans.